Three T-Mobile supervisors promise that the corrections will be made and that they will get back to me in a matter of two weeks at the latest. Well, it's been 5 months. Still no return call, let alone, the supervisors are dodging my calls. I was fed up and went to the store where I initially resigned the contract. The store manager, Michael, saw that I had been overcharged for all these months and promised my account would be credited. Turned out the credit was not applied and here I am again, back on the phone with Customer Care. This last Customer Care agent mentioned that she knows money is tight, but my bill is correct. I explained my bill is NOT correct. She was very condescending. I admit, this time I swore! My Mary Poppins personality was tossed out the window. I have the funds to pay the bill. I certainly do not appreciate being judge by a stranger.
I thought about upgrading my children's phones as a Christmas surprise, however, after the treatment I have received from T-Mobile, it's not in the cards at all. If you want to avoid a mess like this, I strongly suggest to find a different carrier. Maybe T-Mobile is having hardship and is trying to keep afloat by obtaining additional funds any which way they can. Thanks T-Mobile for making my Christmas experience the best!!!
